An insightful TED's talk on conflict resolution, from Module 2 Interpersonal Peace Practice.
The three rules:
1. Move toward - not away from - the conflict.
Conflict is information, and handled well, conflict is an opportunity. Without conflicts, problems hide everywhere (big problems that we want to solve).
2. You don't know anything.
Ask questions about people's experiences and listen to what they say.
3. Keep quiet, especially in the beginning.
Conversations create the future. Whether or not we have them and how we have them is up to us.
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